LOCATION: Roswell, GA 30075; Must be able to reliably commute or planning to relocate before starting work (Required) * Please note: The St. George community is not located on the transportation bus line *

Position Summary

This position reports to the Business Office Manager.  This position is responsible for Billing, Accounts Receivable, Cash Receipts, New Resident Support Services, and Customer Service.  This includes completing work on a timely basis in accordance with our policies and procedures. 

Key Responsibilities

• Preparation of payroll.  Process payroll bi-weekly using an online system and confirming all payroll properly in accordance with company policy.

• Time Clock Program – must understand and support this system to support the processing of payroll. 

• Full understanding of our Resident Contracts and how to support other departments and programs related to the resident benefits.  Understanding how to apply the contract terms to our billing system, rate program, respite care, etc. 

• Billing:  Preparation of resident monthly statements or any other billing software used by St. George Village.

• Accounts Receivable – Support the function of A/R to include but not limited to collecting and depositing all receivables, insure payments are applied to proper accounts, make daily deposits and record deposits in a timely manner.

• Deposits:  Timely daily deposits and records payments or keep record of deposits as described in procedures.

• Supports the business office but not limited and including Business Manager and Executive Director in relation to preparation of financial statements.

• Monthly calculation of Utility Billing and other Billing of Sister Properties. 

• Distribute monies to department directors from Petty Cash while upholding all policies and procedures. Submit request for reimbursement on a weekly basis to ensure cash is on hand when needed.  Business Manager must approve reimbursement request.  Report any unusual request to the Business Manager if necessary. 

• Support and understand the point-of-sale Program to be able to answer Resident questions or problem solve. 

• Respond to customer requests in a timely manner.
• Work with AP processes alongside the Business Manager. Expense Report Review, Invoice Review, and GL Coding, research vendor questions, distribute check payments to vendors SGV have received from Wesley Woods. 

• May assist in annual audit review and support. 
• Understand the LTCI policies and assist residents with keeping claims up to date.  

• Required training as assigned by Business Office Manager or Human Resources Manager, including but not limited to SGV required training. 

• Additional duties as assigned. 

This position must adhere to the St. George Village core expectations:

Customer Service: Responsible for effectively meeting customer needs by carrying out established customer service / guest relations protocols of SGV. Meeting the goal of having a very high degree of responsive and friendly customer service for all customers and taking responsibility for customer satisfaction. 

Safety: Follows departmental safety practices.  Works safely and contributes to a safe work environment for co-workers. Reports unsafe conditions and corrects in a timely manner.

Contributing to Team Success: Proactive in fulfilling job responsibilities, demonstrates a positive attitude each day and can be counted on by others to be an active contributor to the TEAM. Views all co-workers as customers, maintains an understanding, appreciation, and respect for how each job contributes to the overall TEAM. Develop and use collaborative relationships to facilitate the accomplishment of work goals and dealing with conflict by tactfully handling sensitive situations. Demonstrates honesty and trustworthiness and adheres to the community policies of maintaining confidentiality of information.

Quality Focus: Demonstrates a commitment to meeting the high-quality care and service standards of the department, community, and job responsibilities. Understands how fulfilling personal job responsibilities contribute to departmental operating performance and performance improvement initiatives. Participates in departmental or community performance improvement initiatives.  Setting high standards of performance for self and others, assuming responsibility and accountability for successfully completing assignments or tasks

We live our core values every day and deliver care with person centered efforts, high level of customer service, contributing to team success, quality focus, safety and security, initiating action, good decision making, consistently modeling the way and excellent communication.

The above statements are intended to generally describe the work being performed by people to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills, required of the personnel so classified. Based on established department or facility standards, employees may not perform all the duties listed in this job description.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. 

By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.